Estate Accounts Directorate IP Cashier Survey
Please tick/fill in the relevant boxes and submit the form by 31st May 2008
About your organisation
1a How many people work for this IP firm in total?
0-9 staff |
10-49 staff |
50-249 staff |
250+ staff
1b How many people work at this IP address?
0-9 staff |
10-49 staff |
50-249 staff |
250+ staff
2 Are you a:
2a
Cashier
2b
IP
About contacting us
3 How easy is it to identify the person you need to contact?
Very Easy
Easy
Neither Easy nor Difficult
Difficult
Very Difficult
4 Are the staff that you come into contact with:
4a Helpful
4b Polite
4c Informative
Strongly agree
Strongly agree
Strongly agree
Agree
Agree
Agree
Neutral
Neutral
Neutral
Disagree
Disagree
Disagree
Strongly Disagree
Strongly Disagree
Strongly Disagree
5 When you contact us how satisfied are you with:
5a Our response to a technical query
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
5b Our response to a general query
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
4c Time taken to respond by phone
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
4d Quality of the forms we use?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
When we write to you
6 Are our communications consistently of good quality
Strongly agree
Agree
Neutral
Disagree
Strongly Disagree
7 During your dealings with us have you ever had cause to raise a query or question or to make a complaint by
Post
Go to Q9
Telephone
Go to Q11
8 How long did we take to respond?
up to 14 days
15-21 days
more than 21 days
9 Was this response:
Very quick
Quickly
Average
Slowly
Very Slowly
10 Did our reply meet your needs?
Fully met
Partly met
Neural
Not met
11 If you have a choice, how would you prefer us to communicate?
Letter
Fax
E-mail
Telephone
Your information needs
12 Do you know enough about how Estate Accounts Directorate works?
Yes
No
13 Do you want to receive future copies?
Yes by e-mail (Go to Mailing Details)
Yes by post (Go to Mailing Details)
No
14 Do we keep you up to date with changes and developments?
Yes
No
15 Is this newsletter useful to you?
Yes
No
16 How easy are these updates to understand?
Very easy
Easy
Neutral
Difficult
Very difficult
17 Considering everything, how satisfied are you with the service you receive?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Comments - Please give specific comments about how we can improve our services to you, either from Estate Accounts Directorate or please name the section/office you comment about.
Please state your company name and address